Unit 1 Marketing Part I Starting-up Part II Reading Part III Skills Unit 2 Building Relationship Part I Starting-up Part II Reading Part III Skills Unit 3 Human Resources Part I Starting-up Part II Reading Part III Skills Unit 4 Gustomer Service Part I Starting-up Part II Reading Part III Skills Unit 5 E-commerce Part I Starting-up Part II Reading Part III Skills Unit 6 Wrkplace Policy Part I Starting-up Part II Reading Part III Skills Unit 7 Grisis Management Part I Starting-up Part II Reading Part III Skills Unit 8 The Future of Business Part I Starting-up Part II Reading Part III Skills Glossary
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