初級篇 Part Ⅰ Elementary Courtesy English基礎禮貌英語 Unit 1 Welcome，Greeting and Farewell歡迎、問候和告別 Section A Phonetics語音 Section B Listening and Speaking聽與說 1-1 Welcome歡迎 1-2 Greeting問候 1-3 Farewell告另0 Section C Position Knowledge崗位知識 Unit 2 Thanks，Apologies and Best Wishes感謝、道歉和祝福 Section A Phonetics語音 Section B Listening and Speaking聽與說 2-1 Thanks感謝 2-2 Apologies道歉 2-3 Blessings and Wishes祝福 Section C Position Knowledge崗位知識 Unit 3 Permission。Acceptance and Refusal允許、接受和拒絕 Section A Phonetics語音 Section B Listening and Speaking聽與說 3-1 Permission允許 3-2 Acceptance接受 3-3 Refusal拒絕 Section C Position Knowledge崗位知識 Unit 4 Attitude態(tài)度 Section A Phonetics語音 Section B Listening and Speaking聽與說 4-1 Agreement and Disagreement同意與不同意 4-2 Suggestion建議 Section C Position Knowledge崗位知識 Unit 5 Emotions情感 Section A Phonetics語音 Section B Listening and Speaking聽與說 5-1 Satisfaction or Dissatisfaction滿意或不滿意 5-2 Reassurance and Sympathy安慰和同情 Section C Position Knowledge崗位知識 中級篇 Part Ⅱ The Front Office Department前廳部 Unit 6 Room Reservation客房預訂 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 7 Checking In and Checking Out登記人住及結賬退房 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 8 Concierge Department and Business Center禮賓服務部及商務中心 Section A General Knowledge項目知識’ Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Part Ⅲ The Housekeeping Department客房部 Unit 9 Room Cleaning and Supplies客房清潔及用品補給 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 10 Room Service and Laundry Service客房送饜服務及洗衣暇務 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exereises練習 Section D Position Knowledge崗位知識 Unit 11 Emergency and Maintenance Service突發(fā)狀況及維修服務 Section A General Knowledge項目知識 Section B．Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Part Ⅳ The Food and Beverage Department餐飲部 Unit 12 Restaurant Reservation預訂餐位 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 13 Seating Guests and Taking Orders領位及點菜 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 14 Serving During Meals and Taking Bills餐問服務及結賬 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Part Ⅴ The Health and Recreation Department康樂部 Unit 15 Body Care康體 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 16 Sports Club健身 Section A General Knowledge項目知識 Section B Listen；ng and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 Unit 17 Recreational Service娛樂服務 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section．C Exercises練習 Section D Position Knowledge崗位知識 高級篇 Part Ⅵ The Hotel Management酒店管理 Unit 18 Job Interview面試 Section A General Knowledge項目知識 Section B Listening and Speaking聽與說 Section C Exercises練習 Section D Position Knowledge崗位知識 附錄 Appendix 1 The Names of World'S Major Countries／Districts，Capitals／Prefectures， Currencies and Abbreviation Symbols世界主要國家（地區(qū)）、首都（首府）、貨幣及縮寫符號 Appendix 2 The Names of World’S Major Airlines and Codes世界主要航空公司名稱及代碼 Appendix 3 Styles of Classical Chir）ese Foods中餐經(jīng)典菜式 Appendix 4 Styles of Classical Western Foods西餐經(jīng)典菜式 Appendix 5 The Summary of Chinese and Western Tableware中西方餐具名稱匯總 Appendix 6 Tea茶 Appendix 7 Answers to the Exercises習題答案
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