酒店英語實(shí)訓(xùn)指南

Part Ⅰ The Front Office前廳部
【實(shí)訓(xùn)項(xiàng)目一】Room Reservation預(yù)訂房間
【實(shí)訓(xùn)項(xiàng)目二】Registration登記入住
【實(shí)訓(xùn)項(xiàng)目三】Bell Service行李服務(wù)
【實(shí)訓(xùn)項(xiàng)目四】Inquiring Information咨詢信息
【實(shí)訓(xùn)項(xiàng)目五】Cashier收銀員
【實(shí)訓(xùn)項(xiàng)目六】Handling Complaint解決投訴
Part Ⅱ The Housekeeping Department客房部
【實(shí)訓(xùn)項(xiàng)目七】Chamber Service客房服務(wù)
【實(shí)訓(xùn)項(xiàng)目八】Laundry Service洗衣服務(wù)
【實(shí)訓(xùn)項(xiàng)目九】Switch—board Service總機(jī)服務(wù)
【實(shí)訓(xùn)項(xiàng)目十】Room Service客房送餐服務(wù)
【實(shí)訓(xùn)項(xiàng)目十一】 Other Service in the Housekeeping Department
客房部其他服務(wù)
Part Ⅲ Food and Beverage Department餐飲部
【實(shí)訓(xùn)項(xiàng)目十二】Chinese Food Senice中餐服務(wù)
【實(shí)訓(xùn)項(xiàng)目十三】Westem Food Senice西餐服務(wù)
【實(shí)訓(xùn)項(xiàng)目十四】 Banquet Service宴會(huì)服務(wù)
【實(shí)訓(xùn)項(xiàng)目十五】Beverage Service酒水服務(wù)
Part Ⅳ Health and Recreation健康娛樂
【實(shí)訓(xùn)項(xiàng)目十六】Recreation and Fitness Center健康中心
【實(shí)訓(xùn)項(xiàng)目十七】Beauty Salon美發(fā)廳
Part Ⅴ Business Center商務(wù)中心
【實(shí)訓(xùn)項(xiàng)目十八】Business Service商務(wù)服務(wù)
【實(shí)訓(xùn)項(xiàng)目十九】Convention Service會(huì)議服務(wù)
Part Ⅵ Shopping商場購物
【實(shí)訓(xùn)項(xiàng)目二十】Shopping商場購物
Part Ⅶ The Appendix附錄
附錄一 Etiquette of hotel Service酒店服務(wù)禮儀
附錄二 Words and Expressions for hotel Service酒店服務(wù)詞匯
Referenre參考文獻(xiàn)