酒店英語(yǔ)視聽(tīng)說(shuō)

Part 1 Watching and Speaking視和說(shuō)
Unit 1 General Information about the Hotel酒店基本情況
Unit 2 Banquet Service宴會(huì)服務(wù)
Unit 3 Room Service送餐服務(wù)
Unit 4 Guests’Complaints客人抱怨
Unit 5 Accepting Complaints接受投訴
Unit 6 Dealing with Complaints應(yīng)對(duì)抱怨
Part 2 Listening聽(tīng)力
Unit 7 Room Reservation客房預(yù)訂
Unit 8 Change Reservation更改預(yù)訂
Unit 9 Cancel Reservation取消預(yù)訂
Unit 10 Group Reservation團(tuán)隊(duì)預(yù)訂
Unit 11 Welcoming Guests迎賓
Unit 12 Baggage Service行李服務(wù)
Unit 13 At the Cloakroom在寄存處
Unit 14 Introducing the Hotel Service介紹酒店服務(wù)
Unit 15 Reception／Check in接待／入住登記
Unit 16 Foreign Currency Exchange外幣兌換
Unit 17 Check out結(jié)賬退房
Unit 18 Complaints at Front Office前臺(tái)投訴
Unit 19 Telephone Etiquette電話禮儀
Unit 20 Wake-up Service叫醒服務(wù)
Unit 21 Phone Transferring轉(zhuǎn)接電話服務(wù)
Unit 22 Paging a Guest傳呼客人
Unit 23 International and Domestic Long—Distance Calls撥打國(guó)際國(guó)內(nèi)長(zhǎng)途
Unit 24 Room Cleaning清理房間
Unit 25 Tum-Down Service做晚床服務(wù)
Unit 26 Laundry Service洗衣服務(wù)
Unit 27 Complaints at Housekeeping Department客房投訴
Unit 28 Printing&Copying Service and Using the Internet打印、復(fù)印服務(wù)和使用網(wǎng)絡(luò)
Unit 29 Sending＆Receiving Faxes發(fā)送、接收傳真
Unit 30 Booking and Tourism預(yù)訂和旅游
Unit 31 At a Chinese Restaurant在中餐廳
Unit 32 At a Western Restaurant在西餐廳
Unit 33 At the Cafe在咖啡廳
Unit 34 Shopping購(gòu)物
Unit 35 Recreation Center娛樂(lè)中心
Unit 36 Beauty Salon美容
Unit 37 Hair Salon美發(fā)
Appendix附錄
參考文獻(xiàn)