Chapter One Front Office總服務(wù)臺(tái) Ⅰ Room Reservation客房預(yù)訂 Ⅱ Receiving Guests客人接待 Ⅲ Checking in住宿登記 Ⅳ Requiring Information問訊 Ⅴ Changing Foreign Currency兌換外幣 Ⅵ Settling Accounts結(jié)賬 Chapter Two Housekeeping Department客房部 Ⅰ Taking a Guest to the Room引領(lǐng)客人 Ⅱ Introducing the Room Sereice介紹客房服務(wù) Ⅲ Housekeeping Management客房管理 Ⅳ Call Transfers轉(zhuǎn)接電話 Ⅴ Laundry Service洗衣服務(wù) Ⅵ Maintenance Service維修服務(wù) Chapter Three Food and Beverage Department餐飲部 Ⅰ Being Seated就坐 Ⅱ Taking OrdeYs點(diǎn)菜 Ⅲ Serving the Order上菜 Ⅳ Chinese Food中餐 Ⅴ Western Food西餐 Ⅵ The Bar酒吧 Chapter Four Fitness Center康樂中心 Ⅰ Exercising with Equipment器械鍛煉 Ⅱ Dancing跳舞 Ⅲ Seeing Movies看電影 Ⅳ The Night Club夜總會(huì) Ⅴ Beauty and Hair Salon美容美發(fā) Ⅵ Health Care醫(yī)療保健 Chapter Five Shopping Center購物中心 Ⅰ Food and Beverage食品飲料 Ⅱ Clothes服裝 Ⅲ Jewelry and Art Work珠寶工藝品 Ⅳ Chinese Painting and Calligraphy中國書畫 Ⅴ Silk Fabric絲綢紡織品 Ⅵ Medicine and Health Products醫(yī)藥保健品 Chapter Six Other Services in a Hotel其他服務(wù) Ⅰ Booking Train Tickets and Plane Tickets訂購火車票和飛機(jī)票 Ⅱ Posting Packages and Expenses郵寄包裹和錢物 Ⅲ Secretarial，Interpreting and Convention Service文秘、翻譯和會(huì)務(wù)服務(wù) Ⅳ Special Services特殊服務(wù) Ⅴ Taxi Arrangement聯(lián)系出租車 Ⅵ Complaint Service投訴服務(wù)
鄂公網(wǎng)安備 42010302001612號(hào) 