Table of Contents Introduction Chapter 1 1ntroduction to Troubleshooting Describe information gathering and communications to get the best use of Cisco service and support services Describe an efficient problem--solving method When troubleshooting and documenting internetwork problems Identify and apply generic and Cisco-specific troubleshooting tools on Cisco routers and switches Analyze problem symptoms and resolve resolution strategies in TCP/IP (including the Microsoft 95 /NT IP stack), Novell IPX, AppleTalk, Ethernet VLANs, Frame Relay, and ISDN BRI Perform labs that troubleshoot problems (hardware software, or configuration bugs), then correct thesebugs to restore full network operations Chapter 2 Support Resources for Troubleshooting Describe the tyPes and purPoses of tools commonly used for network troubleshooting processes Describe and use the Cisco information resources (especially those in the CCO CD or Web site) that can assist withtroubleshooting processes List the preferred methods for escalation of troubleshooting issues to Cisco’s service and support programs Chapter 3 Using Troubleshooting Methods Use a problem--solving model to systematically troubleshQOt a given problem and list the value of using a systematic process Apply a process for documenting the steps taken to isolate potential causes and determine potential solutions Chapter 4 Identifying Troubleshooting Targets Demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocols Demonstrate knowledge of common Data--Link layer characteristics and key troubleshooting targets likely to be found in campus LANs Demonstrate knoWedge of connection sequences and key troubleshooting targets within TCP/IP, Novell IPX, and APpleTalk Chapter 5 APplylng Clsco Troubleshootlng Tools Handle troubleshooting tools and minlmize their lmpact on a Cisco router’s switching tyPe and data flow Identlfy and use the innate Cisco IOS software commands and debug utilities to filter, capture,and dlsplay protocol traffic flows Obtain protocol troubleshooting information by capturirig and interPreting data with a third--party protocol analyzer Chapter 6 Dlagnosing and Correcting Campus TCP/1P Problems Use proven problem--isolation techniques to list the symptoms of common TCP/IP problems Apply diagnostic tools to trouble tickets and solve classroom network TCP/IP problems that simulate real-life internetworking malfunctions Apply diagnostic tools to solve network problems that include systems running TCP/IP with Wlndows NT/95 clients and servers Chapter 7 Dlagnosiug and Correcting Novell Networking Problems Use proven problem--isolatlon techniques to list the symptoms of common Novell IPX problems on router networks Apply diagnostic tools to trouble tlckets and solve classroom netWork Novell IPX problems that simulate real--life internetWorking malfunctions Chapter 8 Dlagnoslng and Correctlng APpleTalk Problems Use proven problem--isolatlon techniques to llst the symptoms of common APpleTalk problems on router networks Apply diagnostic tools to trouble tickets and solve classroom network APPteTalk problems that simulate real-llfe intemetworking malfunctions Chapter 9 Dlagnoslng and Correcting Catalyst Problems Use proven problem-isolation techniques to list the symptoms of Catalyst 5OOO and VLAN problems on switched Ethemet networks Apply diagnostic tools to trouble tickets and solve classroom network Catalyst 5OOO problems that simulate real--life networking malfunctions Chapter 1O Troubleshooting VLANS on Routers and Swltches Apply diagnostic tools to classroom troub1e tickets on switched and routed VLAN configuration problems Use Cisco IOS router troubleshooting commands with Catalyst 5OOO switched troubleshooting commands Chapter 11 Dlagnoslng and Correcting Frame Relay Problems Use Clsco IOS commands and problem--isolation techniques to identify the symptoms of common WAN and Frame Relay problems Apply diagnostic tools to trouble tickets and solve classroom network Frame Relay problems that slmulate real--life WAN malfurictions Chapter 12 Dlagnosing and Correcting 1SDN BRI Problems Use Cisco IOS commands and problem--isolation techniques to identify the symptoms of common ISDN BRI problems Apply diagnostic tools to trouble tickets and solve classroom network ISDN BRI problems that simulate real-life WAN malfunctions Chapter 13 Protocol Analyzer APplications Descrlbe the interface and functions of the FTP Software LANWatch protocol analyzer product Chapter 14 Executing a Router Core Dump Descrlbe the neceS8ary steps to execute a (manual) core dump