Chapter 1:
Andy Levin/Photo Researchers, Inc.
Ted Horowitz/Stock Market
Charles Guptorn/Stock Market
Jose L. Pelaez/Stock Market
Seth Resnick/Gamma-Liaison, Inc.
Michael Newman/PhotoEdit
Chapter 2
Howell-Liaison/Gamma Liaison, Inc.
Mugshots/Stock Market
Stacy Pick/Stock Boston
Chapter 3
M. Douglas/The Image Works
IBM
Chapter 4
Bob Daemmrich/Stock Boston
B. Daemmrich/The Image Works
Bob Daemmrich/Stock Boston
Chapter 5
Bob Daemmrich/Stock Boston
John Coletti/Stock Boston
W.B. Spunbarg/Picture Cube, Inc.
Chapter 6
Jim Pickerell/Stock Boston
Jose L. Peleaz/Stock Market
Dayna Cooper/Toyota
Chapter 7
Miro Vintoniv/Stock Boston
L. Skoogfors/Woodfin Camp & Associates
NASA/The Image Works
Chapter 8
Harvard Business School
Bob Gomel/Stock Market
Chapter 9
William Taufic/Stock Market
Gabe Palmer/Kane/Stock Market
Chapter 10
PBJ Pictures/Gamma-Liaison, Inc.
Richard Pasley/Stock Boston
Edward L. Miller/Stock Boston
Chapter11
Jon Feingersh/Stock Market
Jim Bourg/Gamma-Liaison, Inc.
Randy Taylor/Sigma
Chapter 12
J.D. Sloan/Picture Cube, Inc.
Sam Sargent/Gamma-Liaison, Inc.
Ken Straitor/Stock Market
Chapter 13
Stan Godlewski/Gamma-Liaison, Inc.
E.I. Du Pont De Nemours & Co., Inc.
Thomas Craig/Picture Cube, Inc.
Chapter 14
Stephen Frisch/Stock Boston
Bob Daemmrich/The Image Works
Arnold Zann/Black Star
Chapter 15
Charles Gupton/Stock Boston
David H. Wells/The Image Works
John Bazemore/AP/Wide World Photos
Chapter 16
Ferguson and Katzman Photography, Inc.
David Sams/Stock Boston
Toyota
Chapter 1 7
Joe Carini/The Image Works
Frank Fisher/Gamma-Liaison, Inc.
Phil Savoie/Picture Cube, Inc.
Chapter 18
Owen Frankern/Stock Boston
Will & Deni Mclntyre/photo Researchers, Inc.
Dave Bartruff/Stock Boston
Preface xvii
Chdpter 1 The Strategic Role of Human Resource
Management
Chapter 1 Equal Opportunity and the Law
Part One: Recrui'tment and Placement
Chapter3 JobAnalysis
Chopter4 Personnel Planning and Recruiting
Chapter5 EmployeeTesting and Selection
Chapter6 Interviewing Candidates
Part TWO: Tra'sn'mg and Development
Chopter7 Orientation andTraining
Chapter8 Developing Managers
Chopter9 Managing Quality and Productivity
Chapter10 Appraising Performance
Chapter11 Managing Careers
Part Three: Compensation
Chapter l2 Establishing Pay Plans
Chapter13 Pay-for-Performance and Financial Incentives
470
Chapter14 Benefits and Services
Part Four: Labor Relations and
Employee Security
Chapter15 Labor Relations and Collective Bargaining
Chapter16 Guaranteed FairTreatment
Chapter17 Employee Safety and Health
Chapter18 Managing Human Resources in an International
Business
Name and Organization Index
Subject Index
Preface xvii
Chapter 1:The Strategic Role ofHuman Resource
Management
HUMAN RESOURCE MANAGEMENT AT WORK
THE CHANGING ENVIRONMENT OF HUMAN
RESOURCE MANAGEMENT
TOMORROW'S HR TODAY
HR AND THE RESPONSIVE ORGANIZATION: ABB
ASEA BROWN BOVERI
STRATEGIC PLANNING AND HR
MANAGEMENT
THE PLAN OF THIS BOOK
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 2:Equa1 Opportunity and the Law
INTRODUCTION
EQUAL EMPLOYMENT OPPORTUNITY
1964-1991
DIVERSITY COUNTS: IN SEXUAL HARASSMENT
EQUAL EMPLOYMENT OPPORTUNITY 1991
PRESENT
GLOBAL HRM: ENFORCING THE 1991 CIVIL
RIGHTS ACT ABROAD
DEFENSES AGAINST DISCRIMINATION
ALLEGATIONS
ILLUSTRATIVE DISCRIMINATORY EMPLOYMENT
PRACTICES
THE EEOC ENFORCEMENT PROCESS
INFORMATION TECHNOLOGY AND HR: EQUAL
EMPLOYMENT: UTILIZATION ANALYSIS
DIVERSITY MANAGEMENT AND AFFIRMATIVE
ACTION PROGRAMS
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
PART ONE:Recruitment and Placement
Chapter 3:JobAnalysis
THE NATURE OF JOB ANALYSIS
METHODS OF COLLECTING JOB ANALYSIS
INFORMATION
INFORMATION TECHNOLOGY AND HR:
COMPUTERIZED SKILLS INVENTORIES
WRITING JOB DESCRIPTIONS
SMALL BUSINESS APPLICATIONS: A PRACTICAL
APPROACH
WRITING JOB SPECIFICATIONS
JOB ANALYSIS IN A "JOBLESS" WORLD
HR AND THE RESPONSIVE ORGANIZATION
JOB ANALYSIS, HR, AND THE DE-JOBBED
COMPANY
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 4: Personnel Planning and Recruiting
THE RECRUITMENT AND SELECTION
PROCESS
EMPEOYMENT PEANNING AND
FORECASTING
BUIEDING EMPLOYEE COMMITMENT:
PROMOTION FROM WITHIN
RECRUITING JOB CANDIDATES
SMALL BUSINESS APPLICATIQNS
DIVERSITY COUNTS: RECRUITING SINGLE
PARENTS
GEOBAE HRM: THE GLOBAL TALENT SEARCH
DEVELOPING AND USING APPLICATION
FORMS
INFORMATION TECHNOLOGY AND HR:
RECRUITING ON THE INTERNET
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 5: EmployeeTesting and Selection
THE SELECTION PROCESS
BASIC TESTING CONCEPTS
ETHICAL AND LEGAL QUESTIONS IN
TESTING
TYPES OF TESTS
WORK SAMPLES AND SIMULATIONS
INFORMATION TECHNOLOGY AND HR:
COMPUTER-INTERACTIVE PERFORMANCE
TEST
OTHER SELECTION TECHNIQUES
SMALL BUSINESS APPLICATIONS: TESTING
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
APPENDIX5.l
SPECIAL TOPICS IN TESTING
NOTES
Chdpter 6:lnterviewing Candidates
INTRODUCTION: BASIC FEATURES OF
INTERVIEWS
INFORMATION TECHNOLOGY AND HR:
COMPUTER APPLICATIONS IN INTERVIEWING: THE
COMPUTER-AIDED INTERVIEW
COMMON INTERVIEWING MISTAKES
DIVERSITY COUNTS: DRESSING FOR THE
INTERVIEW
DESIGNING AND CONDUCTING THE EFFECTIVE
INTERVIEW
SMALL BUSINESS APPLICATIONS
BUILDING EMPLOYEE COMMITMENT: A TOTAL
SELECTION PROGRAM
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
APPENDIX 6.l
GUIDELINES FUR THE INTERVIEWEES
NOTES
PART TWO: Traming and Development
Chapter 7:Orientation andTraining
ORIENTING EMPLOYEES
BUILDING EMPLOYEE COMMITMENT:
ORIENTATION AND SOCIALIZATION
THE TRAINING PROCESS
TRAINING NEEDS ANALYSIS
TRAINING TECHNIQUES
SMALL BUSINESS APPLICATIONS: TRAINING
TRAINING FOR SPECIAL PURPOSES
GLOBAL HRM: TRAINING
EVALUATING THE TRAINING EFFORT
INFORMATION TECHNOLOGY AND HR: TRAINING
VIA THE INTERNET
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 8:Developing Managers
NATURE AND PURPOSE OF MANAGEMENT
DEVELOPMENT
HR AND THE RESPONSIVE ORGANIZATION: THE
RESPONSIVE MANAGER
MANAGERIAL ON-THE-JOB TRAINING
GLOBAL HRM: GLOBALJOB ROTATION AND
MANAGEMENT
OFF-THE-JOB MANAGEMENT DEVELOPMENT
TECHNIQUES
DIVERSITY COUNTS: DO WOMEN MAKE BETTER
MANAGERS?
INFORMATION TECHNOLOGY AND HR: A
COMPUTERIZED MANAGERIAL ASSESSMENT AND
DEVELOPMENT PROGRAM
USING HR TO BUILD A RESPONSIVE LEARNING
ORGANIZATION
INFORMATION TECHNOLOGY AND HR:
MANAGEMENT DEVELOPMENT AND
CD-ROMS
EXECUTIVE DEVELOPMENT: KEY FACTORS FOR
SUCCESS
SMALL BUSINESS APPLICATIONS
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 9: Managing Quality and Productivity
INTRODUCTION
ALTERNATIVE WORK ARRANGEMENTS
USING QUALITY CIRCLE PROGRAMS
TOTAL QUALITY MANAGEMENT PROGRAMS
INFORMATION TECHNOLOGY AND HR: ATTITUDE
SURVEYS
CREATING SELF-DIRECTED TEAMS
BUILDING EMPLOYEE COMMITMENT:
EMPOWERING WORK TEAMS
GLOBAL HRM: EXTENDING PARTICIPATIVE
DECISION MAKING ABROAD
HR AND BUSINESS PROCESS REENGINEERING
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 10:Appraising Performance
WHY SHOULD YOU APPRAISE
PERFORMANCE?
HOW TO DEFINE THE JOB
THE APPRAISAL ITSELF: APPRAISAL METHODS
INFORMATION TECHNOLOGY AND HR:
COMPUTERIZED PERFORMANCE APPRAISALS
APPRAISING PERFORMANCE: PROBLEMS AND
SOLUTIONS
DIVERSITY COUNTS: IN PERFORMANCE
APPRAISAL
THE APPRAISAL INTERVIEW
PERFORMANCE APPRAISAL IN PRACTICE
THE ROLE OF APPRAISALS IN MANAGING
PERFORMANCE
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 11:Managing Careers
INTRODUCTION: HR CAREER MANAGEMENT
FACTORS THAT AFFECT CAREER CHOICES
CAREER MANAGEMENT RESPONSIBILITIES OF THE
MANAGER AND THE EMPLOYER
INFORMATION TECHNOLOGY AND HR: CAREER
COUNSEEING
MANAGING PROMOTIONS AND TRANSFERS
DIVERSITY COUNTS: IN PROMOTION AND CAREER
MANAGEMENT
BUILDING EMPEOYEE COMMITMENT: HELPING
EMPLOYEES TO SELF-ACTUALIZE
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
APPENDIX 11.1
FINDING THE RIGHTJOB
INFORMATION TECHNOLOGY AND HR: FINDING A
JOB ON THE INTERNET
NOTES
PART THREE: Compensotion
Chapter 12:Establishing Pay Plans
BASIC ASPECTS OF COMPENSATION
BASIC FACTORS IN DETERMINING PAY RATES
ESTABLISHING PAY RATES
CURRENT TRENDS IN COMPENSATION
HR AND TKE RESPONSIVE ORGANIZATION:
BROADBANDING
INFORMATION TECHNOLOGY AND HR:
COMPUTERIZED JOB EVALUATIONS
BUILDING EMPLOYEE COMMITMENT:
COMPENSATION MANAGEMENT
PRICING MANAGERIAL AND PROFESSIONAL
JOBS
CURRENT ISSUES IN COMPENSATION
MANAGEMENT
DIVERSITY COUNTS: IN JOB EVALUATION
GLOBAL HRM: THE ISSUES OF COMPENSATING
EXPATRIATE EMPLOYEES
SMALL BUSINESS APPLICATIONS
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
APPENDIX 12.1
QUANTITATIVEJOB EVALUATION METHODS
NOTES
Chapter 13: Pay-for-Performance and Financial
Incentives
MONEY AND MOTIVATION: BACKGROUND AND
TRENDS
INCENTIVES FOR OPERATIONS EMPLOYEES
INCENTIVES FOR MANAGERS AND
EXECUTIVES
INCENTIVES FOR SALESPEOPLE
INCENTIVES FOR OTHER PROFESSIONALS
ORGANIZATIONWIDE INCENTIVE PLANS
DEVELOPING EFFECTIVE INCENTIVE PLANS
INFORMATION TECHNOLOGY AND HR: APPRAISAL
STATISTICS
SMALL BUSINESS APPLICATIONS
BUILDING EMPLOYEE COMMITMENT: EXAMPLE
OF A TOTAL COMPENSATION PROGRAM
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 14:Benefits and Services
INTRODUCTION
PAY FOR TIME NOT WORKED
INSURANCE BENEFITS
RETIREMENT BENEFITS
EMPLOYEE SERVICES BENEFITS
DIVERSITY COUNTS: IN BUILDING A FAMILY-
FRIENDLY BENEFITS PACKAGE
FLEXIBLE BENEFITS PROGRAMS
INFORMATION TECHNOLOGY AND HR: BENEFITS
SPREADSHEET
SMALL BUSINESS APPLICATIONS: BENEFITS AND
EMPLOYEE LEASING
BUILDING EMPLOYEE COMMITMENT: EXAMPLE
OF A BENEFITS PROGRAM
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
PART FOUR: Labor Relotions and Employee
Security
Chapter 15: Labor Relations and Collective Bargaining
INTRODUCTION: THE LABOR MOVEMENT
UNIONS AND THE LAW
GLOBAL HRM: UNIONS GO GLOBAL
THE UNION DRIVE AND ELECTION
INFORMATION TECHNOLOGY AND HR:
COMPUTERS ASSIST BOTH LABOR AND
MANAGEMENT
THE COLLECTIVE BARGAINING PROCESS
INFORMATION TECHNOLOGY AND HR:
ESTIMATING OFFERS COSTS WITH
COMPUTERS
CONTRACT ADMINISTRATION: GRIEVANCES
DIVERSITY COUNTS: GENDER DIFFERENCES IN
DISPUTES AND DISPUTE RESOLUTION
THE FUTURE OF UNIONISM
BUILDING EMPLOYEE COMMITMENT
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 16: Gua.ranteed FairTreatment
INTRODUCTION
BUILDING TWO-WAY COMMUNICATIONS
GUARANTEED FAIR TREATMENT AND EMPLOYEE
DISCIPLINE
DIVERSITY COUNTS: GUARANTEED FAIR
TREATMENT: "COMPARING MALES AND FEMALES
IN A DISCIPLINE SITUATION."
MANAGING DISMISSALS
MANAGING SEPARATIONS: LAYOFF AND
RETIREMENT
BUILDING EMPLOYEE COMMITMENT: LIFETIME
EMPLOYMENT WITHOUT GUARANTEES
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
NOTES
Chapter 17:Employee Safety and Health
WHY EMPLOYEE SAFETY AND HEALTH ARE
IMPORTANT
BASIC FACTS ABOUT OCCUPATIONAL SAFETY
LAW
SMALL BUSINESS APPLICATIONS: OSHA AND THE
SMALL BUSINESS
THE SUPERVISOR'S ROLE IN SAFETY
WHAT CAUSES ACCIDENTS?
HOW TO PREVENT ACCIDENTS
HR AND THE RESPONSIVE ORGANIZATION:
EMPLOYEE SAFETY AND HEALTH
EMPLOYEE HEALTH: PROBLEMS AND
REMEDIES
INFORMATION TECHNOLOGY AND HR: USING
COMPUTERS TO MONITOR SAFETY
DIVERSITY COUNTS: IN OCCUPATIONAL SAFETY
AND HEALTH
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
APPENDIX 17-1
NOTES
Chapter 18:Managing Human Resources in an International
Business
INTRODUCTION: THE INTERNATIONALIZATION
OF BUSINESS
IMPROVING INTERNATIONAL ASSIGNMENTS
THROUGH SELECTION
DIVERSITY COUNTS: SENDING WOMEN
MANAGERS ABROAD
TRAINING AND MAINTAINING INTERNATIONAL
EMPLOYEES
CHAPTER REVIEW
APPLICATION EXERCISES
TAKE IT TO THE NET
APPENDIX 18-1
A FINAL WORD: TOWARD AN HR PHILOSOPHY,
AND AUDITING THE HRM FUNCTION
BUILDING EMPLOYEE COMMITMENT: A
RECAP
NOTES
Name and Organization Index
Subject Index
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